Question 1

Do cars need to be certified?

Accepted Answer

For wheelchair-accessible vehicles used in commercial applications, a safety inspection is required at a state-approved site. After the inspection, they will issue a rectangular sticker.

Inspectors will be looking for:
A. Fire Extinguisher
B. First Aid Kit
C. Break down Kit
D. Biohazard Spill Kit.

Once application and paperwork with the State are processed and an inspector from the General. The office will check the vehicles.

Question 2

What kind of plates do I need on my vehicle?

Accepted Answer

For a wheelchair-accessible vehicle, MC plates are required. These can be obtained at the same Secretary of State (SOS) facility used by cab and limousine drivers.

When they go to the SOS, they will be required to present registration, proof of insurance, safety line inspection sheet.

For a non–wheelchair-accessible vehicle, PT plates are required. These are also obtained at the SOS facility. At the time of application, the driver must present the vehicle registration, safety inspection sheet, and proof of insurance.

Question 3

Who can apply for a certification?

Accepted Answer

Anyone.

As a general rule of thumb, insurance providers will not insure drivers in commercial driving positions that are under 25 years of age. However, persons may work in different capacities in the transportation industry that do not require them to actually drive a commercial vehicle.

Can a waiver be obtained in certain cases? Yes.

Question 4

Who in the non-emergency transportation business is required to hold a certification?

Accepted Answer

Everyone.

Question 5

When will I get my certificate?

Accepted Answer

The MediCar Safety Training Program includes either 2 days or 1 day of webinar training, followed by a one-day onsite driving evaluation.

You will receive a temporary certificate once you successfully pass both the online test and the onsite driving evaluation. This certificate authorizes you to work as a certified Non-Medical Emergency Transport Driver.

Your official certificate will be mailed to the address provided on your registration form within 7 to 10 business days.

Question 6

What are the training Schedules for the 2 days Webinar Training?

Accepted Answer

The MediCar Safety Webinar is conducted every other Thursday and Friday from 8am – 12pm OR every other Saturday from 8am to 4pm. Every student should complete an 8-hour webinar session to be able to take the online test.

Question 7

What if the upcoming scheduled courses does not fit my schedule or I need it sooner?

Accepted Answer

We can customize the schedule according to your schedule minimum of 4 students. Upon checking our trainers availability, we will open a course.

Question 8

When can I schedule my Onsite Driving Evaluation?

Accepted Answer

The Onsite Driving Evaluation schedule will be given once you pass the Online Test. We will send in your registered email the Onsite Driving Evaluation Schedule Form and you need to choose your preferred date for your Onsite Driving Evaluation.

If you need to cancel or reschedule your Onsite Driving Evaluation we require at least 24 hours notice over the phone. Email and voicemail cancellations are not accepted. Last-minute cancellations or no-shows for Onsite Driving Evaluation are subject to a $45 Cancellation fee.

Question 9

Why is it important to know how individuals names are displayed on their license?

Accepted Answer

The State requires the name on the certificate to match the name on the individual's license.

Question 10

Why is it important for certification documents to go to the employee?

Accepted Answer

Because we certify drivers and not companies. In addition, companies believe that if they pay for the certification the certificate belongs to them.

It does not.

By holding onto a certification, after a driver has been discharged or voluntarily leaves the employment it prompts temptation on the companies behalf to commit fraud. This certification requirement for drivers is a law; it is also an educational platform therefore the fee involved in obtaining the certification is tax deductible.

Question 11

Can the company request an electronic copy of a driver's certification?

Accepted Answer

Yes.

However, that request should be made at the time of class registration.

Question 12

How long is the State required certification valid for?

Accepted Answer

The official certification issued by the MediCar Safety is valid for three (3) years.

Question 13

What's your refund policy?

Accepted Answer

Webinar Training Sessions: iDrivio requires at least a 24-hour notice over the phone in case of cancellation for the webinar training sessions. Last-minute cancellations are subject to a $45 cancellation fee. Refund requests after the scheduled training dates will not be accepted. Refunds are limited to 30% of the training fee and are subject to Stripe processing fees and the time involved in managing the refund process.

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